AMBASSADOR

Politan row


LOCATION: Atlanta, GA
POSITION TYPE: Part-Time
REPORTS TO: General Manager (Market) or Beverage Manager (Jojo’s)


Position Summary

The Politan Row Ambassador is a dynamic, fast-paced role, responsible for guest communications, reservation management, and overall stewardship of our venues and offerings. The ambassador acts as the first and last point of contact upon guest arrival and departure, ensuring guest satisfaction during their experience.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

●      Perform quality work within deadlines, with or without supervision

●      Interact professionally with other employees, customers and suppliers

●      Work effectively as at team contributor on all tasks, projects and assignments

●      Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Responsibilities, Duties, Functions, and Tasks

• Acknowledge and greet all guests upon arrival to the space, answering questions, and communicating the fundamentals of our food hall operations to first-time customers

• Manage and seat reservations for VIP table holds, tasting tables, and the cocktail lounge

• Ensures that all guests entering cocktail lounge spaces are carded, and over 21-years-old

• Ensures that Patio rules are kindly enforced and adhered to by guests

• Has a welcoming and accommodating attitude with every guest

• Must be knowledgeable and aware of current and future activations, promotions, and private events, and be able to direct guests to and answer questions about the day’s happenings across the hall

• Maintains a professional appearance, dress code, and integrity of the venue at all times

• Maintains general knowledge of vendors and their offerings

• Diffuses situations calmly and respectfully, preventing escalation whenever possible

• Effectively and professionally communicates across multiple platforms with our guests via email, phone, Resy, and social media direct messages

• Effectively and professionally communicates with our team via Slack, email, and on-shift radio communications

• Assists the floor team in bussing and resetting tables when needed

• Coordinates any concerns or unsatisfactory experiences of our guests to the Manager on Duty for immediate resolution

• Ensures the highest level of cleanliness and safety in our space at all times, pro-actively reporting issues to the Manager on Duty

• Monitors and protects property from theft, embezzlement, sabotage, fire and accidents.

• Manages parking validation upon guest departure

• Prints, displays, and updates in-store directional and marketing signage, ensuring displays are clean and in good repair

• All other duties as needed.

Qualifications

• Must be motivated, hardworking, passionate with superior verbal skills

• Excellent judgment, attention to detail, and decision-making abilities

• Self-motivated, positive attitude and willingness to work as a team to go above and beyond expectations

• Ability to spot potential situations and resolve conflicts with respect and decorum, escalating to management when necessary

• Commitment to company values and excellent guest service

• Ability to keep an open and objective view, listen empathetically, and be respectful always

• Successful applicants must be able to transition between busy and slower times of the evening, maximizing every guest’s experience.

• A proven track record of personally providing excellent customer service,

Preferred Qualifications

  • High school diploma or GED

  • Two (2) or more years of experience in a restaurant, bar or lounge, or similar setting

Skills and Aptitudes

● Strong organizational and interpersonal skills

● Creative problem solver abilities – must be able to identify real obstacles and viable solutions

● Ability to work in a fast-paced, changing environment, while maintaining composure

● Ability to manage time effectively and prioritize tasks to meet deadlines.

● Industry knowledge and strong passion for guest service.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • Be able to work in a standing/walking position for long periods of time (up to 8 hours).

  • Be able to reach, bend, stoop

  • Be able to lift up to 50 lbs. Must be able to lift and move patio furniture when necessary

  • Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

  • Regularly required to use hands and frequent washing of hands.


Additional Information:

  • Position will be required to work nights and weekends.

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